What happens after the 30-day free trial period?

You will receive an invoice via email to begin your paid subscription. If your 30-day trial ends in the middle of the month, we will pro rate your bill to complete that month. You will be billed in advance for each month. Invoices are sent electronically on the 20th of each month, for payment due on the 5th of the following month. If you cancel the Service prior to the 30th day, you will not be charged anything.

Are there any long-term contracts?

No. Our relationship goes month-to-month. If you cancel, your current month's bill will be your last.

What kind of support can I expect?

We have designed Groopik to be user friendly, even to those with very basic computer/internet skills. We have provided detailed answers to an extensive list of FAQs under the Help link. You may also email us at support@groopik.com or submit your questions via the form on our Contact page. We are committed to responding in a very timely manner.

Do I have what I need?

Since Groopik is hosted on our server, there is no software to install. All you need is a modern web browser with Javascript turned on. We recommend Firefox or Internet Explorer 6 or later.

What if I need to change my account size?

You can easily change your account size at any time. Simply click on the Account Size button on the settings page. Should you change your account size, your new billing rate will take effect immediately. You will receive an invoice with your new billing rate every 30 days thereafter unless you cancel your account.

What will happen to all our database information residing in Groopik?

We promise to never sell or abuse your email addresses or any other personal contact information you provide.